rbagi's Privacy Policy —
Your Information, Our Responsibility
Your personal information is kept completely safe and private at rbagi. Read this policy for full details on how we collect, use, and protect your data.
rbagi is a safe and reliable online casino and betting platform for players in Bangladesh. We firmly believe that your privacy is a fundamental right. That is why we handle your personal information with great care and never share it with unnecessary third parties.
What Information We Collect
When you create an account and use our services at rbagi, we collect certain necessary information. The sole purpose of collecting this information is to give you the best experience and to ensure the security of the platform.
1.1 Identity Information
At the time of registration, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (to verify age — minimum 21 years)
- Mobile number (Bangladeshi number)
- Email address
- National ID card or passport number (for identity verification)
1.2 Financial Information
For transaction processing, we collect:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
1.3 Technical Information
When you use our platform, some technical information is collected automatically:
- IP address and device information
- Browser type and version
- Operating system
- Login time and date
- Session cookies and location data (city level only, not precise)
How We Use Your Information
rbagi uses your personal information only for specific and legitimate purposes. We will never use your information for unrelated purposes or share it without permission.
2.1 Account Management
Your information is used to create and verify your account, keep your login secure, and send you account-related notifications. The age verification process is carried out solely to confirm that users are 21 years of age or older.
2.2 Transaction Processing
Your financial information is used to process your deposit and withdrawal requests, send transaction confirmation messages, and resolve any financial disputes. Please note that the minimum deposit at rbagi is ৳100 and the minimum withdrawal is ৳1,000.
2.3 Platform Development and Security
By analyzing technical information, we improve platform performance, detect fraudulent activity, and maintain overall security. This is done in the interest of all users.
2.4 Customer Support
When you contact us through 24/7 live chat or by email at [email protected], a record of your conversation is kept. This helps us provide better service in the future.
Cookie Policy
rbagi uses cookies to improve your browsing experience. Cookies are small text files stored in your browser that make your use of the service easier.
3.1 Essential Cookies
These cookies are essential for the platform to operate. They include session management, security verification, and keeping you logged in. Without these cookies, our service cannot function properly.
3.2 Analytical Cookies
Analytical cookies are used to understand how the platform is being used and to improve the service. This data is collected anonymously and is not used to directly identify any individual.
3.3 Cookie Control
You can delete or disable cookies at any time from your browser settings. However, disabling essential cookies may limit some functionality of the platform.
Information Sharing with Third Parties
rbagi never sells your personal information. We follow very limited and specific conditions when it comes to sharing information with third parties.
4.1 Payment Providers
To process your deposits and withdrawals, we work with bKash, Nagad, Rocket, Upay, and major banks in Bangladesh. Only the information necessary to complete a transaction is shared with these parties.
4.2 Legal Obligations
We may be required to provide information to authorities under applicable laws in Bangladesh or by court order. In such cases, only the specifically requested information will be provided.
4.3 Third-Party Service Providers
Technology infrastructure, cybersecurity, and game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, NetEnt) are under contract with us and are committed to protecting your information. They may use data only for the purpose of providing their services.
Data Protection Measures
We follow the most up-to-date technology and processes to protect your information. The rbagi security framework is continuously monitored and updated.
5.1 Technical Protection
- SSL/TLS encryption — all data transfers are secured
- Two-Factor Authentication support
- Secure and encrypted database storage
- Regular security audits and penetration testing
- Firewall and DDoS protection measures
5.2 Organizational Protection
- Staff data protection training
- Data access control based on minimum necessary requirements
- Confidentiality terms in third-party agreements
- Rapid response plan in the event of a security breach
5.3 Data Retention Period
Necessary information is stored while your account is active. Even after an account is closed, some information may be retained for a specified period for legal and regulatory reasons. Once the need has passed, information is securely deleted.
Your Rights as a User
As a registered user at rbagi, you have certain specific rights over your personal information. We respect these rights and are committed to responding to your requests within a reasonable time.
6.1 Right to Access
You may request from us at any time what information we hold about you. In response to your request, we will prepare a complete report and provide it to you.
6.2 Right to Correction
If you believe any of your information is incorrect or incomplete, you may request a correction. Information can be updated through your account settings or by contacting our support team directly.
6.3 Right to Deletion
Where there is no legal obligation, you may request that your personal information be deleted. Processing this request generally requires steps to close the account. Contact our support team and we will help you through this process.
6.4 Right to Object to Processing
In certain cases, you may object to the processing of your information. For marketing communications, you may opt out at any time.
Protection of Minors
rbagi is for users aged 21 and above only. We do not collect or process information from minors. We have age verification in place at the time of registration.
If we become aware that a minor's information has entered our system, we will immediately close that account and delete all their information. If a parent or guardian believes their minor child is using this platform, please contact us immediately.
Changes to the Privacy Policy
rbagi may update this privacy policy from time to time. Revisions to the policy may be needed due to service improvements, legal changes, or technical reasons.
If there are significant changes to the policy, we will send a notification to your registered email or on the platform. The latest version will always be available on this page. Continued use of the platform after any changes will be taken to mean that you agree to the updated policy.
We recommend that you visit this page regularly to stay informed about the latest information.
International Data Transfers
Our servers and service providers may be located in various countries. If your information is transferred outside Bangladesh, we ensure that it is done with appropriate protection measures in place.
For any international transfer, we apply contractual safeguards and enter into agreements with third parties that include data protection terms. Ensuring the security of your information is rbagi's highest priority.
Contact Us
For any questions or concerns about this privacy policy, or to exercise your information rights, contact the rbagi support team. Our team provides assistance in both Bengali and English.
Your privacy is of the utmost importance to us at rbagi. We believe in fair play and transparency, and we are always ready to honour your trust.
Read more: Terms & Conditions • Responsible Gaming • FAQ